Great customer service. Very efficient. I was extremely pleased with the whole process.
Tammy Lee September 25, 2019
The Kaplan team is amazing. They made the home buying process very easy. They walk you through everything step by step with frequent updates.
Tanecia Lockett December 12, 2018
Shawn and his team are true professionals and make the entire process easy!!
Thanks Shawn and your entire team!
Jennifer Chichester January 18, 2020
We had an excellent experience with Shawn and his team. I remember his team member names too, Donna and Matthew. That is how great they all were. Not only do you get some of the best rates out there, but the best service, period! One of the things I appreciate the most was the communication. When I called, they picked up. If they couldn't answer, I received a reply within the hour. However, it was usually within 5 to 10 minutes. I did not have to call often because of how well they explained everything. That is saying a great deal for me in particular because I am not an easy customer. I always have a lot of questions.
I am not a first time home buyer. I have had at least 4 mortgages. Shawn has done them all. I will always come back because of the service level as I mentioned above, but also you are a customer for life. He and the team make you feel that way by expressing customer appreciation to levels you do not see anymore.
Thank you Kaplan Team!
Matt Blackwell May 18, 2020
730 Cool Springs Blvd, Ste 110
Franklin, TN 37067
500 N. Walnut St
Murfreesboro, TN 37130