We had an excellent experience with Shawn and his team. I remember his team member names too, Donna and Matthew. That is how great they all were. Not only do you get some of the best rates out there, but the best service, period! One of the things I appreciate the most was the communication. When I called, they picked up. If they couldn't answer, I received a reply within the hour. However, it was usually within 5 to 10 minutes. I did not have to call often because of how well they explained everything. That is saying a great deal for me in particular because I am not an easy customer. I always have a lot of questions.
I am not a first time home buyer. I have had at least 4 mortgages. Shawn has done them all. I will always come back because of the service level as I mentioned above, but also you are a customer for life. He and the team make you feel that way by expressing customer appreciation to levels you do not see anymore.
Thank you Kaplan Team!
Matt Blackwell May 18, 2020
Shawn and his team do a great job of onboarding new clients. He analyzes their current situation and makes recommendations from his huge array of available products. He is diligent up front about making sure everything is going to work. If something looks iffy, he tells them and then makes recommendations on how to improve their overall situation. Throughout the process Shawn is professional, attentive and has the client's best interest in mind all the time. When problems arise, he goes into puzzle solving mode. You won't be disappointed.
Jonathan Harmon July 30, 2015
very informative and prompt. they always kept us in the loop with weekly updates. Never had to worry about not getting ahold of anyone, they were always quick to respond and answer any questions.
Jonathan Burkhardt October 16, 2018
The Kaplan team is amazing. They made the home buying process very easy. They walk you through everything step by step with frequent updates.
Tanecia Lockett December 12, 2018
730 Cool Springs Blvd, Ste 110
Franklin, TN 37067