Everyone was so kind and helpful! They guided us through the entire process. Could not have bought our first house without them! Thank you Shawn and team :)
Shawn and his team do a great job of onboarding new clients. He analyzes their current situation and makes recommendations from his huge array of available products. He is diligent up front about making sure everything is going to work. If something looks iffy, he tells them and then makes recommendations on how to improve their overall situation. Throughout the process Shawn is professional, attentive and has the client's best interest in mind all the time. When problems arise, he goes into puzzle solving mode. You won't be disappointed.
Shawn and his team have went above and beyond all expectations of how the mortgage process goes. We have been down this road before and this team is like a breath of fresh air compared to previous experiences. They work hard to make it happen. They were invested in us from the beginning to the end and we didn’t feel like we were just a loan number. So to the Kaplan Team we say Thank You!
The Kaplan Team of Legacy Mutual Mortgage was recommended to us by our real estate agent, Jason Hand. From the moment we walked through the door, the Kaplan team treated us like royalty. It felt like we were their only client and their one and only goal was to help us buy a house. They worked diligently and had an answer for every single question and/or concern. Their communication is absolutely superb. They kept us informed of the progress every step of the way. They gave us options and different scenarios and worked patiently with us to understand what would work best for our particular situation. There were no surprises except that we were able to close nearly a week before our scheduled deadline, despite extra work they had to do for our unique situation. They are all very professional and extremely knowledgeable.
Janee was our main point of contact and we can't say enough good things about her. It was hard to believe she had other clients based on how laser focused she was on us. She is one of the nicest professionals we've ever dealt with and she knows her stuff!
Purchasing a new home can be frustrating, overwhelming and anxiety inducing. If you are ready for your new home, The Kaplan Team is who you want on your side. I promise it will be the best decision you make in the home buying experience.
